Tag: Productivity Tools

Introduction to Jira

  I have ZERO knowledge in JIRA and the first time I heard of it was when I got hired in my current company. I was like, OMG what is this?! What are these colored tags? What's epic? Is a story, a story of your report, situation, what?? I'm 100% clueless and by just looking... Continue Reading →

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My Favorite Productivity Tools

  I'm on my third week now in taking the Learn User Support course by Support Driven and Automattic. And nothing is more exciting than learning new things! This week's topic is about Productivity Tools which I enjoyed so much because this will provide efficiency and faster interactions for users and support agents. I will... Continue Reading →

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