We often hear that buying things could eventually lead us to resentment. Well I guess if we bought things that are really essential to us, then there's no room for regrets. In times like this that we are forced to stay at home I'm really glad, my husband and I were able to buy these... Continue Reading →

Extra Pounds – Go Away!

I guess, I'm just tired hearing people say I'm huge, I'm getting bigger, I still look preggy even if Primo is turning 2 already. So today, I'm gonna start a new diet plan and exercise routine. I will also start my day at 5am during weekdays. I have downloaded some apps that will help me... Continue Reading →

I’m the New Project Manager

During my weekly meeting with our Project Manager, he mentioned my thoughts about being a Project Manager. I said, I would be glad to help him out. I may not have enough knowledge but I am very much willing to be trained. I just said that because I think that's the best thing to say.... Continue Reading →

Learn User Support – Develop your cover letter

Flexible Active Person Achiever Can work on his own with less supervision Good English communication skills Minimum of 2-4 years experience in a similar role Knowledge is Social Media and Marketing Comfortable working with tracking and support desk tools (Intercom, Helpscout, Desk, etc.) Excellent Customer Service Management Laptop/Computer and fast internet     Sample Cover... Continue Reading →

My Favorite Productivity Tools

  I'm on my third week now in taking the Learn User Support course by Support Driven and Automattic. And nothing is more exciting than learning new things! This week's topic is about Productivity Tools which I enjoyed so much because this will provide efficiency and faster interactions for users and support agents. I will... Continue Reading →

An Amazing Support Experience

I used to work with PayPal for almost six years. I dedicated my first four and a half years as a Customer Service Representative. Our goal is to exceed the Customer's needs and we must show empathy when needed. Without compromising the company's confidentiality and policy.     My most vivid moment as a Customer... Continue Reading →

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